F&Q

Frequently asked questions 

NO REFUNDS/EXCHANGES

How do I place an order?

It's easy. Browse the product categories on the product page or use the search box on the top right of your screen if you know what you're looking for. Simply choose the product you want and. Head for the checkout then enter your details and follow the instructions for delivery and payment.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges.

The item I want is out of stock. Will you be getting more in stock?

Our back in stock page is where to find those dream items that you might have missed out on first time round. You could also contact us and tell us what products you liked and what you would like for us to restock.

Which payment methods do you accept?

We accept all major credit and debit cards for payment - Switch/ Maestro, Visa, Visa Electron, MasterCard and American Express

How long will my order take to arrive?

All products will take 3-5 days go arrive VIA tracked unless they are pre orders .

Please allow an extra working day for deliveries over UK Bank Holidays detailed below:

•  Good Friday
•  Easter Monday
•  Early May Bank Holiday
•  Spring Bank Holiday
•  Summer Bank Holiday
•  Christmas Day
•  Boxing Day

Please allow an extra working day for deliveries over International Bank Holidays.

How do I know you have received my order?

We’ll send you an email confirmation as soon as we have received your order. Once your order is dispatched you will receive another email so you’ll know when to expect it.

Can I change or cancel an order once I have placed it?

Unfortunately we can't change or cancel your order once we've received it - so please do make sure you're happy with everything when you confirm your purchase at checkout. If you would like to add an item you will need to place a separate order for anything else that you wish to purchase.

If there is a question you have that does not appear above please contact us.